Collect data
Visitors Tracking
Collect and store data on your website visitors.
CRM
Everything that your sales team needs
Mobile
Seamless transition between desktop and mobile devices.
Omnichannel
Live Chat
Improve communication with automated modules
Email Marketing
Send personalized emails at the perfect moment or activity.
Push Notifications
Increase returning traffic with individualized notifications.
Knowledge Base
Store organized knowledge for your team and customers.
Call Center & SMS
Schedule or answer phone calls and send SMS campaigns.
Chatbot
Convert automated conversation processes into valuable data.
Automations make money
Automations
Marketing on a new level with a beautiful visual creator.
Calendar
Easy appointment scheduling with no back and forth emails.
Analytics
Vivid dashboards to quickly understand everything at once.
Testimonials
Customer Stories
Learn about the ways our customers use User.com
Marketing platform
Automation Ideas
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FOR TEAMS
Marketing
An all-in-one marketing tool for all your team's needs
Support
Streamline your onboarding and customer service
Product
Dig deeper into your app plus comparison reports
Sales
Simplified processes to enhance a company's growth
FOR INDUSTRIES
SaaS
Generate more leads and boost conversion rates
E-Commerce
Potent segmentations to promote cross and upselling
Finance
Take already proven and efficient tech to the next level
Travel
Customized web experience for each and any explorer
Healthcare
Unified and omnichannel data put to utilization
Web Hosting
Present contrasting communication based on history
Real Estate
Gain extra foresight to make advantageous decisions
Education
Effective insights to strengthen a stable student base
TEMPLATES
B2B
Quick template ideas for any business consideration
B2C
Improve action programs with plans geared to convert
Turn leads into customers with tested automations
Proven automations with already perfected outcomes
Implement automated campaigns and get great results
Increase NPS and keep close relationships with clients
Expand transactions, value, and personalized reminders
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Get to know all the features that make our app great for all your support, sales and marketing teams.
All users have their own profiles that include a timeline, segments they belong to as well as person-specific information stored in attributes.
User.com tracks every page view, event and other interactions your visitors perform (along with information about the exact timestamp).
Automatically gather information about: referring page, language, location, OS, screen resolution, device and IP.
You can track your sales funnels and target specific groups of users with dynamic segments that meet specific criteria.
You can create lists of contacts (like a newsletter list), assign custom tags as well as add notes for internal communication purposes.
Add your custom JS events in order to track user behaviour like clicks, custom form submits etc.
Have access to full information on how each person interacted with your products.
Create your own user attributes that work well with your sales needs. For example “Lead’s industry” or “Company size “.
You can import your contacts using Zapier, Mailchimp importer or a CSV file. Moreover, if you use Intercom, you can import all your conversations and data directly from your account.
You can find users that meet specific criteria by setting filtering rules. The process does not require coding and takes seconds.
You can integrate your system with User.com database with our API. It allows you to exchange and manage user data, connect with marketing automation, chat and use the mailing system.
We enable a full customization of your widget so that it works well with your website and business type. It includes the size, position, colour theme and structure.
You can set sound and push notifications so that you never miss any incoming message on the chat.
Collect email addresses to provide answers when the visitor is already gone.
To make the support easier and your answers more precise, you can make a library of default replies easily accessible from the chat panel.
You can set rules concerning the way your visitors are assigned to agents. This will make customer support easier and better organized.
You can assign your users to specialized support divisions such as IT, sales or basic support in order to provide a high-quality support at each step of the user journey.
You can peek at what your visitors are writing even before they click “Send”.
Add notes and call out other agents directly in conversations.
Let your agents share a few words about themselves to inspire friend-like conversations.
Add as many languages as you want to display chat texts and prompts in viewers language.
Display automatic messages in 3 different styles and see what works best in your case.
Approach your visitors with a personalized message ,e.g. to welcome them or suggest reading articles concerning products or services they are currently viewing.
User.com provides you with a free mobile app for iOS and Android to chat with your visitors wherever you are.
New visitors who send a message will be asked for their email addresses. If you respond after they leave the page, your response will be sent as an email.
All you need to create email structure is to drag appropriate sections onto the canvas.
User.com supports HTML templates along with a wide range of out of the box templates that you can tailor to your needs.
See who opens, clicks and unsubscribes from your emails. All this information is visible in user-profiles and can be used as a trigger for further automations.
In case you have your own SMTP, you can connect it with User.com and send emails via our application.
Connect your inbox with User.com and see all the emails you get from prospects right in their profile timelines.
Send different versions of your email messages and get a report about their effectiveness.
Easily place an unsubscribe button in your emails and let recipients unsubscribe from all your messaging or just a particular list.
Use users’ product interactions to create abandoned cart recovery emails, product reminders and other messaging boosting your customers’ LTV.
Start action paths when people visit a specific page. You can go with an exact match or choose to activate the trigger if the URL only contains specific phrase.
React accordingly when you receive a chat message from someone visiting your website. Set automatic responses when you don’t respond for a given amount of time.
Event trigger gives you the highest level of flexibility. You can start your automation, e.g. when somebody clicks a given button, scrolls through your page or anything at all.
Start automation process when somebody visits, buys, likes etc. one of your products.
Begin an automated process when the user is assigned a certain tag. For example, when a user receives a tag “Customer”, you can send him a welcome email campaign.
Start automation process when a specific tag is removed from the user’s profile. For example, when people lose “Customer” tag, send a campaign asking why they cancelled their subscription.
Begin a series of nurturing emails when someone is added to a mailing list. Best example? When someone signs up for the newsletter, send a “Thank you” email.
When someone unsubscribes from a given list, you can, for example, subtract some scoring points or send a chat message asking for the reason.
It triggers the action path at a given date and time. Very useful for marketing actions planned, such as holiday discounts or product launches.
Sparks an automated process when users fill out a specific pop-up form.
Whatever the status, you can use incoming and outcoming calls to trigger some action.
Trigger your action after the activity of a specific type is created or done.
Use creating, winning or losing deals to start your automation paths.
You can trigger action when a deal is moved to a particular stage of your pipeline.
Triggers your automation when a a note is added to the user’s profile.
Choose an attribute you want to track and start the automation path when its value changes.
This module enables you to filter your users depending on whether or not their attributes meet specific criteria. For example: customers from the UK who have high scoring and have been inactive for 30 days.
This module lets you run A/B tests or just split users traffic into two paths. You can decide what percentage of the traffic should be directed to each of the nodes.
Use this condition when you want to check if a user has submitted information in a specific pop-up form.
It allows you to take action aimed solely at users who have or haven’t received a particular email campaign.
Act differently depending on whether or not a user has visited a page that contains or equals a given phrase.
Check if one of your agents has replied to a question submitted by a user. Useful when your agents are away, but you want to show that you truly care.
Check if the user has responded to any of your chat messages in a selected number of seconds. It’s very helpful as the second message usually has a very high reply rate.
Check if a user has clicked a given link in an email campaign. It helps you send reminders to those that haven’t.
See if the user has sent you an email within a given period of time. It’s helpful for outbound mailing cadences and follow-up emails.
Check if the user is a part of a larger specified user segment such as “new visitors”, “clients” or “power user”.
Compare attributes’ values to see which one is greater or whether they are equal.
Check if a user is on a list of a particular calling campaign, depending on its status and agent it’s assigned to.
Let your automation processes run only on specific days or hourly ranges.
Send an email when given criteria are met. It can also trigger further actions: for example, when an email is sent, when a recipient opens it, clicks a link inside or unsubscribes from your emails.
Send a chat message to a user who has gone through the condition filtering. The content can include user attributes such as “Name” enabling you to automatically send a personalized message.
Send a push notification, for example, to drive traffic and re-engage old visitors.
Send push notifications to your mobile app users.
Show pop-ups directly in your mobile application to inform or guide its users.
Notify an agent when a user performs a specific action such as completing a purchase, cancelling a subscription or posting a comment.
Send mobile notification to a specific agent. Possible only if they have installed User.com mobile app.
Send events within User.com without any help from your IT department. Just choose its name and attributes you want to attach.
Change the user’s standard or custom attributes such as “Name” or “Company Size” to a given value.
Change the company’s standard or custom attributes such as “Name” or “Size” to a given value.
This module delays further actions for a specific amount of time. It is irreplaceable when your actions are distributed in time (perfect for drip campaigns!)
Add or subtract scoring points. It helps you find people who are most or least valuable to your business.
Display an HTML dynamic form aimed at gathering custom information about users. You can build forms yourself or take them from our library of templates.
Personalize content of your page on-the-fly. You can place there elements that will include user attributes such as location or name.
Download information straight from your visitor’s screen without coding. You can, for example, collect information from contact forms the user fills out.
Add users to a specific list. Useful when you want to add users to newsletters right on the sign-up.
Remove users from a particular list. Useful when you want to remove users from newsletters.
Automatically add a note to the user profile. It can contain event data such as “bought product X” or “asked for a price quote for X”. This module can help streamline the sales and support process.
Automatically add tags to profiles of users who have completed the automation path. Having tags such as “VIP customer” at sight enables better customer support.
Automatically delete a tag when some chain of events occur. For example, delete tag \“Low price fan" when someone buys a product worth more than $300.
Schedule any activity (price quote, email, call, meeting) in your sales rep calendar based on the user based on the user's behaviour.
Automate adding a new deal to CRM once the visitor performs a task like signing up for a newsletter, downloading a free ebook or contacting sales.
Automatically move the deal forward when the visitor performs a specified task. For example, move the user from “Verified lead” to “Client” when they purchase one of your products.
Increase or decrease the value of some user attribute. For example, every time people visit a page including /product/ in the URL, increase the value of the “product viewed count” by 1.
Send an API call once the criteria of the action path are met. It enables simple integration with any system.
Aggregate data from events and their attributes to keep track of anything you need.
Add user’s number to a call centre campaign. You can use it ,e.g. when people sign up for your trial to let agents make a call immediately.
Sends an SMS via Twilio or SMS API. With 98% open rate text messages are very useful in many situations.
Use it to see how many visitors got through your action path to measure automation’s effectiveness.
Implement tracking and other scripts automatically (e.g. add a tracking pixel to a visited website).
Those are your opportunities. You can move them between sales funnel steps and see all information connected with them in their profiles. Manage your pipelines & sales in a simple way.
You can note all that has been done to close the deal: meetings, calls, emails and tasks. Everything in one place.
Keep a single database with information about all your clients, partners and providers. Build a full knowledge base about future past and current deals.
Manage deals effortlessly and get a clear view of your current situation.
Get to know how many deals are won/lost, what are your conversion rates or how many deals were created in a specific date range for each of your agents.
Get reports on email activity of your sales agents. You can see how many emails they have sent and received.
See how many activities were created/done, what were their types and who was to execute them.
You can connect your Google calendar to keep everything handy and organised.
Send and see incoming emails directly in User.com and let other agents review it when needed.
Manage your agents' permissions and decide what access levels each of them should have. It defines very specifically what they can do.
Let your sales agents note what are the reasons deals are lost and get to know what you need to improve.
Get full information on deal’s history to track what has been already done and plan your next steps.
Choose any currency you need to get a real view of your sales.
Export or import deals to User.com to/from a CSV file.
Create your own reports and analytics boards with a simple drag and drop editor. You can measure anything from team performance to conversion.
Get reports on email activity of your sales agents. You can see how many email they have sent and received.
You can see the total value of transfers from customers acquired through any marketing channel.
You can compare the conversion rate between people who received a given message and those who did not. Creating your own conversion A/B test is a breeze.
See on which day you get the biggest number of registrations and arrange the task of your teams to best suit your business dynamics.
See how many prospects currently chat with your agents to see if you need an extra pair of hands.
Compare the performance of each agent with detailed statistics on the number of messages sent via chat.
See the average response time of each customer support agent and make sure that the leaders are rewarded for their performance.
See the trends around your website traffic and double down on the best performing marketing campaigns.
Check the amount of your website’s visitors. For example, see the number of people from the latest marketing campaign who bought shoes costing more than $120.
Analyse the number of companies of a given type that flow into your CRM. That gives you the picture of which companies are your best - performing audience.
Each section in User.com has it's own analytical dashboard with information gathered from the last seven days. Thanks to them you can see which automation processes are triggered most often, how many messages were sent, what was their performance and much more.
You do not need your own number as we integrate with Twilio and let you buy a call center number inside the app.
Automate scheduling a call to a specific prospect based on their behaviour.
Create targeted SMS campaign and personalize its content. You can deliver messages that contain user attributes such as people’s names or last purchase.
Each call can be recorded and stored within User.com. It’s a must have solution for any company that wants to increase the quality of it’s calling strategies.
Upload your own call scripts so that your agents always know what to ask about.
Save answers to questions from your scripts in user profiles automatically during the call.
You can receive inbound calls from support lines or sales lines right within User.com. All of those are automatically redirected to the right sales or support agent.
See users’ text message responses directly in User.com app.
See all the history and costs of previous calls.
Get access to data about sent text messages and see which numbers are no longer active.
Design pop-ups in minutes by choosing one of the available templates and adjusting it to your needs.
Show pop-ups on exit intents, mouse-overs, events or any other situation you need.
Apart from collecting contacts, you can use pop-ups to redirect your visitors to a specific page.
Watch how many people saw and submitted your form to optimize its performance.
Add checkboxes to your pop-ups in order to know who agreed to your terms.
Choose centric, full-page or other positions of pop-ups depending on your purpose.
If you have your own pop-up HTML code just copy, paste and trigger it.
After your visitors submit your forms, you can instantly display a thank you text.
Personalize your headlines and texts using information such as name, location etc.
Show offers a particular person viewed, added to wishlist or interacted with in any other way.
Choose who should see different variations based on their tags, scoring or other data.
Add multiple versions of the same content and see which brings better results.
If you have Enhanced Ecommerce implemented, you can integrate with User.com in minutes.
Track 16 types of product interactions like purchase, adding to wishlist, reservation etc.
Call your prospects from within their user profiles so that you can personalize your script to include details about the customer behaviour on the website.
Add user to your calling campaign automatically to save time and avoid oversights.
Keep updated information about your products and customers that interacted with them.
Stored data can be used to create cart recovery, recommendation and other product emails.
Get to know who and when viewed, added to cart, purchased etc. specific products.
Few minutes is enough to start sending push notifications.
Improve engagement in your mobile app by sending personalized messages to the user’s smartphone.
Send notifications to a defined group of your subscribers whenever you want.
Send push notifications automatically by defining which user behaviour should trigger its dispatch.
Optimize results by watching how many people saw and clicked your push notification.
Include customer attributes such as name or company in the content of the notification.
Know how each person uses your application by tracking their behaviour and clicks.
Show pop-ups right inside your mobile application to guide or inform our users.
Send personalized push notifications to users’ smartphones to keep them engaged.
Define possible answers that will move the visitor through one of the available conversation paths.
Send messages or trigger automation processes based on user input values or chosen answers.
Collect information about your visitors and save answers to chatbot questions automatically in user attributes.
Trigger any other process in User.com based on users’ answers to your chatbot questions.
